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Quick answers

Most questions are answered here — tap a question to expand it.

• How long does delivery take?

  Delivery is AED 20, or free on orders of AED 250 or more, anywhere in Abu Dhabi. Order by 4pm for same-day delivery; after 4pm it arrives the next day. Full details on our Delivery & returns page.

• Can I pick up my order in person?

  Yes — pickup is available from our Mussafah location. Choose Pickup at checkout and we'll WhatsApp you the moment your order is ready.

• Do I need a prescription for vet diets?

  Therapeutic diets (Royal Canin Veterinary, Hill's Prescription Diet) are intended to be fed under a vet's guidance. We don't ask for a paper prescription, but we recommend confirming the diet with your vet first — message us on WhatsApp if you'd like help picking the right one.

• Are your products genuine?

  Yes — every product comes from the brand's official UAE distributor and is stored climate-controlled. See our Authenticity guarantee for the full promise.

• What payment methods do you accept?

  All major cards (Visa, Mastercard, American Express) plus Apple Pay and Google Pay — secure card checkout. Prices are in AED and include VAT. We don't currently offer Cash on Delivery.

• How do I return something?

  Toys, accessories and other non-food items can be returned or exchanged within 7 days of delivery if they're unused and in their original packaging with seals intact — message us on WhatsApp with your order number and we'll arrange collection. For hygiene and safety, pet food, treats, supplements and vet diets can't be returned if you change your mind. If anything arrives damaged, wrong or expired, tell us within 48 hours and we'll replace or refund it at no cost. See our Delivery & returns page.